Orders
Can I change or cancel my order?
Once the order has been placed, we are unable to make any amendments or cancellations to the order.
Returns
Can I return an order?
Yes you can return an order if it falls within our return policy.
Warranty
What is your warranty policy?
There is a 12 months warranty on all jewellery purchased from us. Please see ourwarranty pagefor more information.
Materials & Care
What does 18K Gold Plated mean?
Our gold-plated pieces have a thick layer of 18K gold plating over a base of sterling silver. Which is why we’re proud to say our jewels are the highest quality.
How can I care for my 18K Plated Jewellery?
Plating will wear off with regular use over time, and scratches can be more visible on high-polish items.
We would recommend avoiding showering or exercising with your jewels. Beauty products, including hand sanitiser, perfumes, creams, hairsprays etc can cause your pieces to tarnish and discolour. We recommend always put your jewellery on last when getting ready.
Where should I keep my jewellery when it's not being worn?
We recommend storing your jewellery pieces separately in soft pouches to prevent scratches, and ideally in a dry and cool place away from direct sunlight.
Sterling silver oxidises when exposed to air, humidity, sweat or chemicals. Because of this, all gold-plated and sterling silver jewellery are prone to tarnishing over time.