Our Return Policy

• You can return items for a refund, exchange within 7 days of receiving your order
  
• All items returned must be in new and unworn condition and in the original undamaged packaging
• International orders can be returned for a refund. Exchanges are not currently available for International orders
• Made-­to­-order and Sample Sale items are non-refundable

Processing Your Return

• We aim to process all returns within 14 working days, once received back at our studio. Please note this may take longer during busier times of year
• You will receive an email once your return has been processed at our studio
• All refunds will be credited back to the original payment method. Please note it can take up to 7 working days for your credit card or bank to credit back your account
• All exchange orders will be shipped once we have processed your return
  

Please note that we cannot refund any shipping charges and we are not responsible for any loss or theft of the item in transit. If you experience any issues, please reach out to our Customer Love team at BenzenithJewelry@gmail.com.