Every piece bought directly on our website comes with a 12 months warranty from the date you buy it.
During this time, we will make sure any jewellery with a manufacturing defect is replaced free of charge. These usually show up the first few times a piece is worn. It rarely happens, but we’ve got you covered if it does.
Our warranty doesn’t cover:
- Loss and accidental damage.
- Regular wear and tear like scratches, broken chains or clasps, tarnishing after 12 months.
- Damage from improper use or storage.
- Items repaired or altered by other jewellers.
- Items purchased through a third-party retailer.
Please reach out to that retailer for further assistance.
We are very sorry to hear this, please do reach out to us via email with the following information so that we can find the best resolution for you:
Once received our team will review and get back to you to resolve this.
Yes, we still provide our repairs service should your item be outside of the 12-month warranty.
All Gold plated pieces will eventually fade with time. The nature of how the piece is worn and cared for can significantly affect the speed of fading. Free re-plating is not included in your warranty after 12 months.